Clear Voices for Older People

Personal Social Services Survey of Home Care Users in England Aged 65 or Over: 2005-06

The User Experience Survey is run on an annual basis and is used to target areas of particular interest within social services. Opinions are sought over a range of service areas to gain an understanding of users’ views rather than measuring quantities of care delivered.

This survey is targeted at clients aged 65 and over receiving home care funded wholly or in part by Social Services. A survey of these clients was last conducted in 2002-03. This survey aims to see how the opinions of these clients have changed in the last 3 years and to gain a better understanding of how different factors effect the overall satisfaction.

Survey report available in pdf format at:

http://www.ic.nhs.uk/pubs/psshceng0506/report/file