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Generic Support including Information and Advice
Aim:
To provide a user friendly, easily accessible, non-threatening service to anyone seeking information and advice at Signposts whether by personal contact, telephone or letter.
Objectives:
- to meet the information needs of individuals, agencies and statutory bodies and the community (in conjunction with the core element of the work)
- to make appropriate referrals to other agencies and services
- to offer an holistic service to enquirers which seeks to address the concerns of the individual rather than provide answers to questions
- to provide a suitable range of leaflets and publications
- to provide local information sheets on a range of issues
- to offer specialist information and advice both within its own service and by offering space for other services to provide information and advice
The agreed values on which the service is based are:
- to ensure that no information provided is more than a year old
- to ensure that information provided by members of the Signposts team is monitored by regular on-the-job supervision and formal supervision to ensure quality
- to provide relevant and coherent information that is accessible to all members of society within an equal opportunities environment
- to ensure that necessary training opportunities are made available to the staff team
- to ensure that the necessary back-up resources are available to achieve the quality of provision required
- to provide for constant evaluation and monitoring to take place to ensure that specific issues are raised with other service providers so that they are made aware of how our enquirers receive their services both positively and negatively
- to ensure that confidentiality is maintained within appropriate policy guidelines
- to ensure that the individual is treated with appropriate respect at all times
- to ensure that information received by the Centre from enquirers is treated with appropriate respect
- to maintain an atmosphere that is conducive to equal opportunities
Signposts has strived to achieve a quality service throughout the community and have been successful in providing this.
Signposts delivers Information and Advice from a variety of venues including:
Signposts, 93 Westminster Road , Morecambe - The base for our generic Information and Advice service in the West End of Morecambe. This base includes services delivered by North Lancashire PCT (Leg Ulcer Clinic), Welfare Rights, LDWA, Shelter, Lancaster City Council Strategic Housing, YMCA, Morecambe Homeless Action
Community Shop, 37 Yorkshire Street , Morecambe
The base for community based information and advice in the West End of Morecambe.
This base includes drop in's for Morecambe Bay Credit Union, Community Police and Fire Services, The Sovereign Club (a club for older people), older peoples health drop in's.
Signposts also delivers Information and Advice from a variety of locally appropriate venues including:
• Auction Marts and rural community venues via the Farming and Rural Health Project
• CARP Office (Carnforth)
• Family Links (Ingol, Preston )
• Other community venues in Preston via Signposts Preston
Refer to Signposts - Referral form – PDF and Word Version
PDF Directions: <Download>
To read pdf documents, you will need Adobe Acrobat.
You can download it free of charge here
